Return Policy

Return Policy

For a return to be eligible, the item must remain in the same condition as when you received it – unworn or unused, with tags attached, and in its original packaging. Additionally, you should retain the receipt or proof of purchase.

We offer a 14-day return policy, allowing you to request a return within 14 days of receiving your item.

To initiate a return, please reach out to us at info@battlestories.co.uk. If your return is approved, it will be the customer’s responsibility to send the items back. Please note that items returned without prior authorization will not be accepted.

Should you have any inquiries or require further assistance regarding returns, do not hesitate to contact us at info@battlestories.co.uk."

Examine Goods

We kindly request that you carefully examine your order upon arrival. Should you find any defects, damages, or receive an incorrect item, please promptly reach out to us. This allows us to assess the situation and take appropriate corrective action.

Refund

We will inform you once we have received and assessed your return, providing notification of whether the refund has been authorized or not. In the event of approval, the refund will be processed automatically to your original payment method within 10 business days. Please bear in mind that your bank or credit card company may require additional time to complete the refund transaction.

If 15 business days have elapsed since your return was approved and you have not received the refund, please reach out to us at info@battlestories.co.uk for further assistance.